1. Introduction
[Siya Bhavsar Collection] ("Siya Bhavsar", "we", "us", "our") respects your privacy. This policy explains what information we collect when you use our website or buy from us, how we use it, and the choices you have.
2. Information We Collect
- Account & order details: name, email, phone number, delivery address, pincode and order history.
- Payment information: payments are processed by our authorised payment gateway partners. We receive only the payment status and reference number; we do not collect or store your card number, CVV, UPI PIN or net banking password.
- Communication: messages you send us by email, WhatsApp, phone or forms.
- Device & usage data: IP address, browser type, pages visited and similar information collected through cookies and analytics tools.
3. How We Use Your Information
- To process, confirm, ship and deliver your orders, and to handle returns and refunds.
- To verify your address and prevent fraud or misuse.
- To send order updates and respond to your questions.
- To improve our website, products and customer experience.
- To send offers and updates, only if you have agreed to receive them. You can opt out at any time.
4. Sharing Your Information
We do not sell or rent your personal information. We share it only as needed with:
- payment gateway partners, to process payments and refunds;
- courier and logistics partners, to deliver your orders;
- service providers such as website hosting, email/SMS/WhatsApp and analytics tools;
- government or law enforcement authorities, when required by law.
5. Cookies
We use cookies to keep you logged in, remember your cart, and understand how visitors use our website. You can disable cookies in your browser settings, but some features (like the cart and checkout) may not work properly.
6. Data Security & Retention
We use reasonable security measures, including SSL encryption, to protect your information. However, no method of transmission over the internet is completely secure. We keep your information only as long as needed for the purposes above, or as required by law (for example, tax and accounting records).
7. Your Rights
You can ask us to access, correct or delete your personal information, or withdraw consent for marketing messages, by contacting us using the details below. Some information may need to be kept for legal or order-related reasons.
8. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page with the updated date.
9. Contact & Grievances
For privacy questions or complaints, contact:
[Siya Bhavsar Collection]
[Shop no 12/13, Maruti Paradise, Sector 15, CBD Belapur, Navi Mumbai, Maharashtra 400614]
Email: [support@siyabhavsar.com]
Phone: +91 75060 69000
We aim to respond to all grievances within 7 working days.
