frequently asked questions

Browse our sarees, choose the one you like and click Add to Cart. Go to your cart, click Checkout, log in or create an account, enter your delivery address and choose a payment method to place your order.

You can pay online using UPI, debit/credit cards, net banking and wallets through our secure payment partner. Cash on Delivery (COD) is also available, with an additional handling charge of ₹50.

Yes. All online payments are processed by an authorised, secure payment gateway. We never see or store your card number, CVV, UPI PIN or net banking password.

Don't worry. In most cases the amount is automatically reversed to your account by your bank or the payment gateway within 5–7 business days. If it is not, contact us with the payment reference and we will help you resolve it.

Only one coupon can be applied per order. Click View All Available Coupons at checkout to see the offers you are eligible for.

Yes, we deliver to serviceable pincodes across India. We do not ship outside India at present.

Orders are dispatched within 1–2 business days and usually delivered within 3–7 business days after dispatch, depending on your location. Remote areas may take a little longer.

Shipping is free on orders of ₹1,000 and above. Orders below ₹1,000 have a flat shipping charge of ₹50.

Once your order is dispatched, we will share the courier name and tracking details with you by email, SMS or WhatsApp.

We accept returns or exchanges only if the product you receive is damaged, defective or different from what you ordered. Please inform us within 48 hours of delivery with your order number, photos and, where possible, an unboxing video. Read our full Refund & Cancellation Policy.

A continuous unboxing video is the quickest way for us to verify any damage or a wrong product, so your return or replacement can be approved without delay.

Yes, you can cancel your order before it is dispatched by contacting us with your order number. Prepaid orders cancelled before dispatch are refunded in full. Orders cannot be cancelled once dispatched.

Approved refunds for online payments go back to your original payment method within 5–7 business days. For Cash on Delivery orders, we refund to the bank account or UPI ID you share with us.

We photograph our sarees as accurately as possible, but colours may look slightly different because of lighting and screen settings. Small variations in weave or motif are a natural part of handwoven sarees and are not defects.

This depends on the saree. Please check the product description, or message us on WhatsApp before ordering.

We recommend dry cleaning for silk and zari sarees. Store them folded in a soft cotton or muslin cloth, away from direct sunlight and moisture, and refold them every few months so the zari does not crease permanently. Avoid spraying perfume directly on the zari.

Of course! Message us on WhatsApp and we will be happy to share more pictures or a video of the saree.